Build a video contact center with Amazon Connect and Amazon Chime SDK

Businesses are investing in video-enabled experiences. They’ve been clear they want to embed more video-enabled functionality in the customer support products and services that they already offer to their customers. Businesses...

The power of video everywhere with the Amazon Chime SDK

Over the course of the last six months, video has gone from a technology previously used in only a small number of meetings to a mission-critical application required for most business...

Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time....

How to Integrate Apple’s CallKit into iOS Applications Using the Amazon Chime SDK

Apple’s CallKit is a framework introduced with iOS 10. It gives users the ability to handle VoIP calls from third party apps, such as Skype, similar to how they would handle a...

Amazon Chime SDK Smart Video Sending Demo

The Amazon Chime SDK provides real-time communications components that developers can use to quickly add audio, video, and screen sharing capabilities to their own web or mobile applications. In this blog...

Helping schools open safely with Amazon Honeycode

2020 has been a challenging time for any organization that needs to physically bring people together, and especially schools. A common approach to help teachers and school children come together safely,...

Transforming audio and shared content in the Amazon Chime SDK for JavaScript

During the course of a virtual meeting, participants sometimes want to share rich media in addition to their standard audio and video. The Amazon Chime SDK enables customers to share media...

Use Amazon QuickSight to visualize data from Amazon Honeycode

Amazon Honeycode gives you the power to build custom apps without programming. Honeycode apps are built in four steps: Organize your data in Tables. Build apps using the drag-and-drop App Builder. Use...

How to Screen Share from iOS Devices Using Amazon Chime SDK

The Amazon Chime SDKs for iOS and Android allow application developers to integrate real time audio, video and screen share functionality into their iOS and Android applications. The screen sharing functionality...

Video-Call Escalation powered by Amazon Connect and Amazon Chime SDK

In late 2019 and early 2020, the concept of a “routine” shifted overnight in both professional and personal arenas. Terms like “social distancing”, “shelter at home”, and “quarantine” have become mainstream...
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Announcing Kream and new Kubernetes, Helm and Docker modules

Setting up a Kubernetes cluster can be daunting. With our latest Kream tool, plus Kubernetes and Helm modules, we’ve made that a lot simpler....

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