Provide easy communication with doctors and streamline billing for patients with Amazon Connect

The COVID-19 pandemic has forced many service industries to provide remote alternatives. The contact center has become a valuable resource for their customers. For healthcare providers, telehealth visits are a core...

Easily set up interactive messages for your Amazon Connect chatbot

As businesses increasingly use digital channels for customer service, they are more regularly turning to chatbots to deliver fast, positive customer experiences while reducing costs. Whether the customer has a question...

Managing quick connects with a new API in Amazon Connect

In the contact center world, agents frequently transfer contacts to other agents or queues. They also transfer calls to external Direct Inward Dialing (DID) or toll-free numbers. This may mean scanning...

How contact centers grow customer trust

Customer trust depends on the ability to consistently prove to your customers that they can rely on your brand, products, and people. Every engagement with your customers is a chance to...

Predict customer contact intent using AI and Amazon Connect

Customers engage with businesses using a multitude of contact channels like voice, messaging, web, and social media. Each interaction includes customer identification, verification, and understanding the intent. This is followed by...

Easily prioritize, assign, track, and automate contact center agent work with Amazon Connect Tasks

Nearly half of an agent’s time is spent away from customer calls and chats on tasks in external applications like CRMs or business-specific solutions. Often, companies assign these tasks to agents...

Real-time customer insights using machine learning with Contact Lens for Amazon Connect

Contact Lens for Amazon Connect provides a set of machine learning (ML) capabilities integrated into Amazon Connect. These capabilities enable businesses to analyze call recordings for customer sentiment, trends, and compliance of...

Managing user hierarchy with a new API in Amazon Connect

Customers have had to create and maintain their agent hierarchy structure manually in Amazon Connect and keep it in sync with their internal systems of record. Every time an agent was...

Provide convenient customer support through Apple Business Chat with Amazon Connect

Amazon Connect Chat enables you to provide customer support through web and mobile chat. Since chat is asynchronous, your customers are able to respond at their own pace, just as they...

Building unified customer profiles with Amazon Connect

While on a call, contact center agents often switch between multiple applications to search for the information they need to solve customer issues. This can mean toggling between up to 10...
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Puppetize PDX speakers share why they’re excited about the event — catching up with friends, the pre-conference hackathon, and more. Read more

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