My friend Manfred Osthues and I developed the concept behind protel, including an early version of its GUI. When we showed our work to potential customers, every single hotel that saw our prototype wanted to know when the full PMS would be available. Since then, protel has maintained a steady set of core principles. But staying true to our vision has meant overhauling our software—sometimes radically—as the hospitality industry and its approach to technology have changed.

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